Last updated: December 2025
This Privacy Policy explains how Hoolia’s Crochet (the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit the site, place an order, or otherwise interact with our store (the “Services”). Please read the following carefully.
What Information We Collect
Depending on how you interact with our Site, we may collect:
- Contact & Order Info: Name, billing/shipping address, email address, phone number.
- Account Info (if you create an account): Username, password (securely stored by WooCommerce/host), and any other info you provide.
- Payment Info: We use secure payment processors (like Stripe / Apple Pay / Google Pay / PayPal) — we do not store full credit card details ourselves.
- Usage Data: When you visit our Site, we may automatically collect information such as your IP address, browser type, device type, access times, pages visited, and cookies.
- Communication Info: If you contact us (e.g. custom order request), we may collect whatever info you share (email, message, custom details).
How We Use Your Information
We use collected information for purposes including:
- Processing and fulfilling your orders, including shipping and sending you order updates.
- Communicating with you about your account, orders, or custom requests.
- Improving our store — website functionality, customer service, products.
- Detecting fraud, suspicious activity or violations of our policies.
- Marketing / Promotions — only if you consent or opt-in (e.g. subscribed newsletters, sale alerts).
Cookies & Tracking
We use cookies, pixels and similar technologies to:
- Remember your shopping cart and site preferences.
- Analyze site traffic and usage to improve our store.
- Enable or support third-party services (payment, shipping, analytics).
You can adjust your browser settings to block cookies — but that may affect some functionality of the site (like checkout or cart).
Sharing Your Information
We do not sell your personal data. We may share data with:
- Payment processors and gateways to handle payment.
- Shipping or fulfillment vendors to send your order.
- Service providers (such as hosting, analytics, email, customer support) that help us run the store.
- Law enforcement or legal authorities when required by law or to protect rights & safety.
Your Rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Object to certain processing (e.g. marketing / sharing / sale).
- Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at hooliascrochet@gmail.com
Security and Data Retention
We take reasonable measures to protect your personal information. However, no method of transmission or electronic storage is completely secure.
We retain your data as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and for legitimate business purposes (like record-keeping, accounting, or improving service).
Children’s Privacy
Our store is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.
Changes to This Policy
We may update this policy from time to time (for legal, operational or business reasons). We will post changes here and update the “Last updated” date.